Water Companies profit from the power of “Thank You”

Find out more

We can guide you to discover the benefits and rewards of true Employee Engagement

Culture of appreciation

To realise their full potential and feel real pride in their achievements.


Celebrate their achievements and spread the success stories

Build a powerful performance-based culture of recognition

The WOW! Awards

Culture of appreciation

Employee recognition programmes, milestone awards plus more.

Independent rating

Our experienced team read every single piece of feedback and give unbiased rating.

Measures & Analytics

We offer a complete analytical tool to measure your great feedback.

Catching people doing things right!!
The WOW! Awards is an ideal way to start or to enhance an existing employee engagement programme and improve customer service. It’s quick, it’s simple, customers love it, employees love it and it really works!
Listen to what they have to say

Why Businesses choose to use The WOW! Awards – Morrison Utility Services

Video Testimonial – Durham Constabulary Police

Mike Barton, Chief Constable of Durham Constabulary Police talking about how The WOW! Awards help to get the recognition of the people helping the community.

Video Testimonial – Firstport

Embedding an employee recognition culture

What we can offer you

Bespoke Recognition Platform

A bespoke online recognition platform will be created for your company. With the look and feel that will appeal to your employees, members and customers.


Awards not rewards.  We like to recognise those people who have gone above and beyond in their role.

Personal Service

Every single piece of feedback is read and judged independently.


At City, University of London we value exceptional service.
Both externally to our students and stakeholders, and internally across departments and Schools, working together to consistently provide a positive and rewarding experience.The WOW! Awards is a great platform to help recognise the excellent service our colleagues provide.
We have now embedded City’s core competencies into the recognition scheme and have started an annual ceremony to bring us all together and hear each other’s touching stories.
This has created a really positive environment and is another celebratory event which brings the City Community together.

Louise Woodward, Directorate Operations & Projects Manager

City, University of London

The WOW! Awards has been a huge success for us in engaging and celebrating our teams.
It enables us to further embed our customer values by recognising excellence when it happens and feeding this back to our frontline staff. This feedback not only serves to build morale and bring a smile to people’s faces as they go about their day, but it is also a reminder to continue to embody these values.
It has grown into a positive circle of feedback which has helped us to retain, reward and strengthen our team in an effortless, yet meaningful way.

Gemma Layton, Customer Experience Manager

Morrison Utility Services

Here at Trust Inheritance we wanted to recognise the great work our employees do every day and let them see that what they do does make an impact. So, we joined forces with The WOW! Awards back in 2014 and have gone from strength to strength since then!! It’s great to see all the positive nominations and feedback from our customers every month with August 2018 being our best month so far this year.
The support we receive from The WOW! Awards team has always been fantastic and we hope to carry on receiving the recognition our employees deserve via customer nominations.

Julie Bartlett, Operations Manager

Trust Inheritance
Meet our team


Chief Executive
Derek is passionate about helping our customers to create a great place to work and a great place to be a customer. His skill and enthusiasm as a professional speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.


Assistant to CEO

As well as managing Derek’s diary, Jo is passionate about customer service. Her broad range of experience as a business manager and as a WorldHost Customer Service Trainer is a major asset to the company. Jo also assists with the marketing/social media aspect of the business.


Client Services Manager

Bianca is responsible for the day to day office management, making sure everything runs smoothly. She oversees all of our clients to ensure they have everything they need. Bianca is the main event manager for our annual Gala Awards Ceremony and other smaller events that run throughout the year.


Client Manager

Lisa is at the very heart of The WOW! Awards; reading and judging the thousands of customer nominations that are made every year. Lisa is looking for consistency of service, examples of service that have saved the day and examples of truly “WOW!” service. Lisa also looks after a select group of our clients.


Operations Manager

Emily is responsible for the day to day operational aspect, including leading the operations team to ensure that we always deliver the most exceptional experiences as well as looking after a group of our clients. Emily manages internal projects, improvements and developments of our offering.


IT Systems Manager

Sam has worked with The WOW! Awards on and off over the last 7 years. Sam manages the web development, technologies and databases for all our clients as well as our corporate and internal systems.


Assistant Client Manager

Sarah brings enthusiasm to her responsibilities for reading and judging all of the customer nominations for a group of clients. Her role is to also manage the milestones for individuals and organisations to make certain that everyone is duly recognised for their achievements.


Director of Customer Support, Australia

Caroline supports our customers in Australia. She has considerable experience in the energy sector and as a customer service trainer. Caroline is also an active member of the Society of Consumer Affairs Professionals in Australia.


Head Office

The WOW! Awards

Business & Technology Centre
Bessemer Drive
Herts SG1 2DX

Tel: +44 (0)1438 310191


Website: www.thewowawards.com.au

United States of America

Website: www.thewowawards.com
Email: info@thewowawards.com

© 2019 The WOW! Awards for Outstanding Customer Service
® The WOW! Awards is a registered trade mark of The WOW Awards Limited
Registered in England 03447587