The WOW! Awards

I contacted many people at Christmas looing for help with donations for the school fair and like most years I hear nothing from some and yet the same ones give every year but this year i was astonished when i received gift vouchers from the academy for courses. WOW was the statement from the rest of the p.t.a. thank you so much. we raffled them off and made approx £300. for them to put into the funds. thank you sooo much i never expected such a donation

I contacted many people at Christmas looing for help with donations for the school fair and like most years I hear nothing from some and yet the same ones give every year but this year i was astonished when i received gift vouchers from the academy for courses. WOW was the statement from the rest of the p.t.a. thank you so much. we raffled them off and made approx £300. for them to put into the funds. thank you sooo much i never expected such a donation

hi louise donated my school 3 vouchers for courses at christmas to raffle for the school funds and we raised about £300 with them. she is so generous thank you. x

I WAS ASKED ONCE AGIAN TO BE A CLIENT FOR THE ACADEMY AND MY FACE LIT UP WHEN I WAS WELCOMED IN BY ELAINE. I HAD BEEN TREATED BEFORE BY ELAINE FOR REFLEXOLOGY AND SHE WORKED WONDERS, SO I KNEW I WAS IN FOR A GOOD SLEEP THAT NIGHT. ONCE AGAIN SHE WAS WONDERFUL, I THINK! CAUSE I HAD A GREAT SLEEP ON THE BED AND WAS WOKE UP WITH A GLASS OF WATER AND A SMILE.LOL, SHAME SHE PASSED HER EXAMS I'LL MISS HER BUT HEY I ENJOYED MY WEEK MUCH MORE THAT SOME TREATMENTS I HAVE PAID £50 FOR. GOOD LUCK TO HER SHE'LL DO WELL.

I WAS ASKED TO BE A CLIENT FOR ELAINE AND WHAT A PLEASURE IT WAS! SHE WAS FANTASTIC RIGHT FROM THE START HER BOND WITH ME WAS GREAT AND WHEN THE TREATMENT STARTED WELL I REMEMBER HER WAKING ME UP TO ASK IF I WOULD LIKE A DRINK!! YEAH THAT GOOD.

I HAVE BEEN A CLIENT FOR A WHILE AT THE ACADEMY AND EVERY EXERIENCE IS BETTER THAN THE LAST. IT IS LIKE BEING IN A TOP SALON WOW IS THE AWARD AND WOW IS THE EXPERIENCE

PCSO's 0272 Trevor Vearncombe & 0240 Chris Ward. For the last couple of years I have been troubled by youths destroying my property. This period has been extremely upsetting and has affected my health and I felt no progress was mad until Chris Ward amd Trevor Vearncombe go involved. Their care, concern and commitment has improved my life immensely and has led to the matter being dealt with, and these youth no longer pester me. Knowing these two support officers are at the end of the phone is very reassuring and I would like to nominate them for outstadning service, and they ahve completely restored my faith in the local Police service.

I nominate the police officer on A Block @ Kirkby Police station. Con 2033 Cotterell, Sgt 8698 Whittingham, Con 7012 Blase, Con 3432 O'Prey, Con 5314 Jones, Con 3004 Phillips, Con 3902 Duffy, Con 4427 Ebbrell, Con 3253 Matthews, EO 9085 McDonald. Just before Christmas we had a sum of money stolen from our premises. We called the police as we had our suspicions of who could have stolen it. Con 2033 Cotterell came along and took details of what had happened, he dealt with us in a lovely way and still calls around to check we are ok. We are pensioners in our twighlight years and when this happened we had just celebrated our 95th & 91st birthdays - birthday cards where still displayed when Con Cotterell came to speak with us. It appears that he went back to the station and discussed the circumstances of our theft with his sergeant, and also told her we had recently celebrated birthdays. What happened next was a lovely surprise and a very kind gesture from this group of officers. They sent us a lovely bouquet of flowers to wish us a Happy Birthday; and we believe the money came from the officers themselves. The bouquet was beautiful, and was a very very kind gesture by these officers, and we just wanted to sat thank you for your kindness.

I would like to nominate Baljit Bains. Everytime I have asked for help she has been very helpful and efficient, she is very approachable and always providing a great smile. She has great empathy towards the Clients within the Cannon Street MWB. I believe she should be recognised for these attributes she brings towards MWB.

Veronica can do nothing but make you smile, she has a certain charm that makes you feel welcome, no matter how bad your day might be!

I would like to thank both Jose & Dave for there reassuring words & approach in helping me with the assessment centre & also the interview practice. I feel they helped my gain the extra confidence I needed to get the result I have. This is a direct result of there time & effort to which I owe them a big thank you.

I would like to thank Barry Bright for his help from the first time I called the positive action team for help on the application process & giving guidance. The invaluable assistant & feedback at an awareness session to help me prepare for the assessment centre. Then in making 2 hours pass like only 5 mins while advising on the formal interview. Barry is an example of how Merseyside police is keeping it promise of being the best police force in the UK.

Our mission at City Psychology Group is to provide an excellent experience for our clients, who visit our offices within MWB's Liverpool Street premises for counselling and psychotherapy. The nature of our business makes it essential for the service to be as professional, confidential and comfortable for our clients as possible. Amongst the team at MWB, Agnieszka Janiszewska stands out for her attention to details, understanding of our needs and reliability. She is always available to help us out when we have requests which are less conventional. She has demonstrated a rare skill in being flexible and arranging things smoothly. Thank you Agnieszka!

I would just like to nominate the girls on the front desk at the Trident One MWB office in Manchester for always being so cheerful and helpful. No matter what the problem they always find a solution with a smile - expecially Beth Garner Well done!

The girls here are always on hand to help out with whatever you need, from organising urgent deliveries, to helping us move offices around. They are constantly charming and courteous and provide a very professional face to our company. Sue Taylor Administration Manager innovITS

Beth provides an excellent service and always greets us with a smile. She is always on hand to solve our problems, no matter how big or small, and it always done cheerfully. She goes out of her way to make our working life easy. Many thanks

Great service.

A credit to the team and company

Since moving into trident one in december 2009, I have been thoroughly bowled over by the professionalism, courtesy, friendliness and problem solving of all the Manchester team, but especially of these three. Moving business is always a difficult time, but having your team around me has made the whole process lots easier. Heather in particular has sorted out our comms issues quickly, has provided solutions and always with a smile on her face. Andrea has delt with our sometimes difficult customers on the phones, and both Andrea and Beth always have a cheery smile and a "good morning" for me whenever they see me. Having come from an office complex that does not have the benefit of such a proactive team I think that you should be very proud of your team here at Trident One. I had no hesitation in recommending your office premises to anyone being shown around, when I ran into some yesterday.

It is not easy establishing a satellite office from 5,000 miles away. Add to that setting up the office within a short time frame over the Christamas holidays; when staff and maintainance are on holiday or working shorter hours! But Katy Fowler was the best person we could have asked to ensure that we achieved our goals. It seemed that no request we had in setting up our MWB managed office--from telephones, painting to carpet cleaning was too much to ask. She was gracious and never without a smile! 2010 is a critical year for our organization. Our European office needed to be fully operational by January 6th 2010 to be ready to handle new business projects awarded to our company, and to support an important new international alliance partner, It is with great respect and many thanks that we recognize Katy for her efforts and ongoing support. She is an outstanding manager and makes us feel as though we are the only company of many that she has. Now that's a skill!

I am writing to to compliment you all on your amazingly professional and efficient service. We are so impressed at the speed with which our requested report was delivered. Also a special thanks to Tom for ironing out our IT problem.

Myself and my daugther (age 16) visited attended a 'jobs fair' which was held at St Helens Town Hall and had the lovely pleasure of being approached by David who at the time was representing Merseyside Police. My daughter 'Carla' wanted to know how to become a 'police cader' and David showed great diversity and instantly treated her as an individual assisting in giving her excellent but not daunting adviceand guidance which entailed what path she should/could follow. My daughter had so many questions to ask and David showed fantastic levels of listening skills and was able to evaluate and give understandable answers. Carla is now a 'police cadet' with St Helens, tried on her uniform for the first time and asked me 'Mum, do you think one day I will make a good police woman?' and my reply was 'Just remember what that lovely police man said to you and you won't go wrong.' My daugther wears a lovely smile as she leaves my house on the way to 'police cadets' - all thanks to you David for being there for both of us, you have helped my little girl enormously to decide her future career and made life easier for me.

Ann was a fantastic tutor, I had such a great time on the course. Ann put us at ease and really inspired me to go further and do more courses and really go for it.I think Ann is such an inspiring wonderful tutor/person.

I felt Ann gave an excellent delivery of the Facial Course that I attended over a two day period. She explained the facial and skin care subjects so well that I feel competent enough to carry out facials straight away. She is a brilliant tutor!

I would like to nominate both PC Gary McCabe and Kevin Kehoe. The service they provided me was just not reassuring, but both outstanding and above my expectations. I am registered blind and have a guide dog and a young child to look after. They had already changed the locks in my house previously due to an earlir incident which has given me a great deal of peace of mind. However during the week leading up to Christmas I was unable to locate my keys meaning I was unable to access the back of my home and let my guide dog go to the toilet where he is trained to go. I was unable to get out the house in a case of a fire (which Kevin pointed out), after paying a qualified locksmith to gain entry to the front of the house I was appalled at the job he did and this put me off him attempting any other of my doors, hence me contacting Kevin and Gary for some PROFESSIONAL advice on what I should do as they where aware some of the locks in my home where quite complex. This was on Christmas eve and to my astonishment they personally came to my home and picked each lock, they stayed for nearly 2 hours and showed determination I have never before seen. My guide dog was extremely relieved to be able to do his business in the garden and they not only allowed me access to my garden they made my Christmas. I was able to retrieve the presents that had been put away for my daughter, they even taught me each key and how the lock opened due to my sight, I can not thank these two gentlemen enough. I was astounded by their professionalism and also the fact that after I paid a qualified locksmith who botched the job, it was quite obvious that Kevin and Gary where better skilled. I was extremely impressed with their work and also the time they spent making sure I knew what key was for each lock due to my vision and helped me identify each one. They made me feel safe, at ease and also gave me faith that there are genuinely nice people in this world that will help you, Thanks so much.

excellent attention to details from start to finish.

Continued excellent service fron the Canada Life team

Customer Service Award

I would like to nominate Dave Crossthwaite because although I failed in my application for Police Officer he really was so supportive all the time. So much that he really has made me feel so confident that I have reapplied. He really is just so polite and is always happy to see me. He is so supportive and has looked after me very well. He is really good at his job. Big WOW for him because for the first time I felt that somebody cared about me and my career.

When I first applied for the job of Police Officer I was not sure what to expect. I was so stressed because I didn’t think that I had enough preparation. I failed in my assessment and I felt so down and my confidence was lacking. Through the Positive Action Team I got to know Dave Crossthwaite who immediately gave me so much good advice about where I had gone wrong. He taught me many good things such as interview techniques and how to present myself more positively and not to by shy because I am only a small woman with English as my second language. His advice was so helpful that I passed my interview on a different job as a clerical officer. This officer has a pleasant manner, he is always cheerful and polite and help to put your mind at ease. I guess what I am really trying to say is that Dave Crossthwaite deserves to be nominated because he gave me so much confidence and belief in myself so much that he has convinced me to apply for the job of Police Officer again. He offered me help and support during the recruitment process. In my opinion he really does have the WOW factor because no matter Who you are Or Where you are from he will always help you.

I would like to nominate Barry Bright and Dave Crossthwaite for taking the time to invite me to a Seminar at the Customer Focus Centre. The Seminar was a brilliant source of information for people who had difficulty with the recruitment process. While obviously they could not help me find the right answers, it was invaluable to have some explain to me exactly what was expected. What Dave and Barry did was fairly simple. However, it was hugely beneficial to me. It helped me perform to the best of my ability, which I am confident I would not have been able to do with their help. I also feel it is important to recognise that Dave and Barry were the first direct contact I had with Merseyside Police. I feel they represented the force brilliantly. They make excellent role model’s for the professionalism and attitudes of the force as a whole. I am more than happy to nominate both Dave and Barry. I could not think of more suitable candidates.

I really like Iwoot. The website is easy to navigate, it tells you if the item can be sent to the US (we're British but live in the States now), and their communication is second to none! I always order late, but they are so quick at sending items, I've never had to apologize for forgetting a birthday! Even to the US, parcels usually take less than 5 days to reach us, in Minnesota!

The whole adaptation process couldn't have been better. Thrilled with the results - stairlift an absolute boon. May I nominate Margaret McCole for the "wow" factor.

Amanda was my tutor for Reflexology and she was brilliant. She had lots of patience and was a great teacher

I ordered a birthday present from them that I needed to get to France quickly. I used their whole service and it was amazing! It was wrapped beautifully and packaged really carefully sent by registered post to FRANCE! This service was amazing and my friend was over the moon! He would definitely use them just because their customer service impressed him so much!Thankyou I want one of those.

Excellent service, efficient, courteous. A credit to your organisation. Thank you so much.

An error occurred with the order and quickly answered my question and solved at once, perfect

Second time we’ve used The Mortgage Broker & have provided a fantastic service once more.

I am nominating Louise because she deserved the Wow award for having an Outstanding Training School here in Glasgow and has the best trainers you could find. She is kind and helpful and always gives advice and help to everyone who needs it. Her Academy is a very warm, welcoming and friendly environment to learn new skills and makes learning a very enjoyable experience. Well done Louise.

Thanks for all your help Mary and Lisa. Everything has been so straight forward.

A truly amazing, satisfying & high professional level of service from beginning to completion. The processing of a mortgage can be complicated and tiresome but Darren Pescod was able to simplify the complexities with clarity and sound knowledge in helping me secure a good mortgage. Karen Clark provided great support and regularly updated me throughout the process. This was very reassuring and helpful. Mortgage Broker Limited is a credit to their profession and a first class example of how to provide excellent customer service.

I returned two items that were bought for Christmas presents. They both seemed to be faulty. I was impressed with the email responses that came to me very quickly. The clear instructions about how to return. The freepost lables I could use on the products being returned. And the refunds made to my account within a few days of products being returned. I will definitely your organisation again. This is the standard every business should live up to. Well done!

Finally a company out there you can rely on! I have been shopping with "I want one of those" for years now, and they have never let me down. I did all my xmas shopping with them, I placed an order yesterday and within a couple of hours it was dispatched. Excellent service

Very quick and clear response by way of email on 20.1.10 in answer to my email query about fairtrade issues. The re was a clear explaniton and links to follow up. It indicates care for your products and gives me great confidence in being able to buy your milk chocolate knowing the growers are treated with dignity and paid fairly.

I ordered things for christmas and there was one item short in the package and customer services had it delivered before twelve the next day. This company is a god send as i am disabled and in a wheel chair. Keep up the good work

21/01/2010, called at approx:1600hrs, requesting Illustrations to be emailed, Abigail was very cheerful extremely helpful and friendly and within 5 minutes I had my quotes on screen, beat that for prompt efficient service.

21/01/2010, called at approx:1600hrs, requesting Illustrations to be emailed, Abigail was very cheerful extremely helpful and friendly and within 5 minutes I had my quotes on screen, beat that for prompt efficient service.

21/01/2010, called at approx:1600hrs, requesting Illustrations to be emailed, Abigail was very cheerful extremely helpful and friendly and within 5 minutes I had my quotes on screen, beat that for prompt efficient service.

Just today I ordered an item (Print Your Own Canvas) from I Want One of Those. Within an hour and a half of my payment being processed I had already received an e-mail confirmation that my item had been dispatched! Talk about WOW! Customer Service! This was even more impressive to me given that IWOOT were running a discounted P&P offer; even though they had decreased their delivery charges they certainly haven't decreased their service levels.

Fast efficient service and the best quality conversion I have seen. Highly recomended.

Mary Chamberlain. I was extremely impressed with the service I received, I was kept updated by text, mobile and email throughout the mortgage process and everything was clearly explained. The customer service I received was second to none. Thank you.

BOUGHT LOADS OF STUFF FROM THEM BRILL SERVICE EVEN WHEN HAD A PROB WITH A FAULTY PRODUCT EXELLENT RETURNS POLICY AND SERVICE MILES BETTER THAN MOST ON-LINE RETAILERS I HAVE DELT WITH KENNY B

We have used The Mortgage Broker three times so far and have found your service to be consistently excellent at all levels. Every member of staff is helpful, courteous and efficient. We will continue to use you in future moves!

Darren and the other employees of “The Mortgage Broker” have consistently been very helpful and for people who do not understand the mortgage system, they have made the process very easy and understandable for us.

Oh Nicola! You have made my day! Thank you so much for your excellent service and assistance, it has been a pleasure dealing with you! Michele Schafer

Emma Cousins and I booked on a (free) course run by Yorkshire Water at Esholt Sewage Works on Friday 11th December last. We made our way to the training centre in the delightful setting of Esholt Hall (built for the Stansfield family of Rawdon in the 1700’s) and made a very stately entrance into one of the Hall’s large reception rooms. When I looked around I did remark to Emma that “something was not quite right”. The other attendees were pot bellied, heavily tattooed men in T shirts discussing the previous nights whippet racing - “Bradford solicitors”, we assumed. More alarming however, coffee was served in plastic cups. But again, as Emma rightly pointed out, my own education in these matters was somewhat limited - and there was nowhere else to g o. We therefore hung around expectantly, each partaking of the most huge bacon tea cakes handed out to all and sundry. Within minutes we were summoned into the lecture theatre – no checks as to who we were, no raised eyebrows. We were told that the first item to be discussed was the most important. A problem with Yorkshire Waters sewerage pipes in the Wrose area needed urgent attention, to prevent a mountain of “super activated slurry” descen ding upon the unfortunate residents of eastern Shipley. (At this point it did seem to me that a mountain of slurry within the curtilege of your dwelling is not ideal, but the super activated stuff...) Unable to make any constructive suggestions, we made as dignified an exit as quickly as possible, again without a flicker of concern on anybody’s part, but missing out on the details of what remedial action was to be take to remedy this unholy Armageddon. Sure enough we discovered we were in the wrong place. Our course was to be held in Yorkshire Water’s excellent visitor centre, not the training centre. And a first rate course it was. Amy Poole’s talk combined an insight into the work of Yorkshire Water, as well as a practical approach to interpreting drainage searches – just the sort of practical information property buyers would need. After the talk we enjoyed a tour (by bus) of the treatment works, this was of particular interest to Emma and I who have lived in the area all our lives, but never been round the works. Finally, we had an excellent lunch and conversation with the very pleasant staff and Yorkshire Water. Congratulations to Yorkshire Water and to Amy who really managed to pull all the stops. Terms & Conditions | Accessibility | Legal Information

I ordered goods on Wednesday afternoon, and they arrived at my work address the following afternoon! TAKE NOTE COMPANIES WHO SAY DISPATCH WILL BE IN 3 - 5 DAYS!! why????? IWOOT did it in 1 day!!!! Follow that!!! Will highly recommend you to any one that will listen!!!!

My son had a Christmas gift from his uncle which he wanted to exchange for another item. Rather than bother his uncle who had surgery recently we dealt directly and the exchange was dealt with promptly and efficiently. Free delivery included.

Please can I nominate Avril Shanks OT therapy team at WHEC for her support when we needed help with home safety and to access a grant for a room conversion for our sons who are autistic. Thank you

Anne is excellent at her job. She never fails to make me and my children smile in the mornings and knows every one of the children who use her crossing by name - and most of the parents. She asks about their day, how they are doing and always has a friendly word to say. Rain, wind or shine Anne provides an excellent service day after day and given the recent weather, to still be there with a smile and a kind word is, I think, amazing.

I have to say , all the girls , Karen , Claire and Mary were superb and all stayed with me as we fought our way through miles and miles of red tape. My background is British Special Forces , so keeping pace with my tenacity is not easy , but Mary managed to and also being pregnant at the same time , brilliant work . thanks PAUL ROSSINI

At the latter part of last year i organised a charity collection. A week before the event it was evident that I had not applied for the collection license correctly (my fault) and contacted your licensing department. I spoke to Sarah who helped me greatly in obtaining a license within a day. Sarah made regular contact with me, helped me with the forms I needed and was a joy to deal with. Sarah’s help and quick actions really did save the day in raising over £700 for The Donna Louise Trust and I hope to deal with Sarah direct for help with future license events.

Clear advice. Exceptional availability. Not pushy. Efficient & organised.

Excellent! Very professional and patient. Answered all our questions and always telephoned back or emailed information that we requested.

I would like to nominate Jane Potts at Green & Blacks customer service for sending us a voucher so that we (or should that be our cat; Winston) could enjoy more of Green & Blacks delicious organic ice cream. It was a lovely gesture after we sent in a few snaps of Winston enjoying the last drops of the ice cream pot and getting the pot stuck over his head....a few times! We bought another 2 pots with the voucher, a chocolate one and strawberry one...both of which we all thoroughly enjoyed...many thanks! You deserve this award Jane with all our best wishes and a happy new year, From Stuart & Diane Keen.

Gave me excellent feedback when i needed to know as soon as possible and made it clear what the answer was and i am thankful for that

For extreme helpfulness and friendliness over several emails while responding to a comment I had made on the website.

These two women have given me outstanding support during a very difficult time with my mother, who suffers from alzheimers / dementia. They have been there when I have needed to talk and have guided me when I didn't know which way to turn. I cannot thank them enough.

THANKYOU ALL FOR ALL YOUR HELP RECENTLY WITH THE NEW WEB SITE AS WELL AS WITH THE PROBLEMATIC SEARCH REQUESTS WE HAVE HAD TO DEAL WITH WHICH HAVE ALL BEEN SOLVED SATISFACTORILY THANKS TO YOU LB

Nikki is my case worker to try and get me housing benefit for the times when I wasn't earning (I'm self employed). She has been excellent in her approach to me, she's attentive and knows her job very well. Nikki has went the extra mile in that she has never given up on my case, working extra hours to get this seemingly impossible task finalised. Nikki is an exceptional young lady!

Thank you very much for your usual great service, I really do appreciate you taking the time to advise myself and helping me as quickly and as painlessly as possible. Your service and attention to detail is in my opinion brilliant, and once again you have saved me the hassle of explaining a reason for delay.caNo other company has ever helped me to the level you have and for this I am truly grateful.

Connor is very approachable with the young people. He explains their options clearly and with great patience. Connor is very freindly and has a lot of time for each individual. He is knowledgeable and always respectable. A great young person's support worker. All young people I refer speak of his help and friendly manner. For that reason, I would like him to receive the wow award.

From the first enquiry to the final media arriving the service has been exception. Just the right amount of update on progress and really helpful when it came to explaining some of the technicalities. Most importantly the quality of the end result was excellent. The team deserve strong praise. They've made my father's Christmas. Thanks to all at Evermedia.

Outstanding Customer Service

It is very simple - they do what they say they will do without fuss, politely, quickly and, most importantly, with sincerity. Together this provides a WOW factor that is authentic and real customer care!

I inquired about some Bodley Plates that I bought at an estate sale. I researched for 2 months but to no avail, then I Emailed Ms. Goodby and she gave me the information I needed, she was very prompt and very professional. I am very pleased with her help. I Emailed a museum here in my own country 6 wks ago on some plates and I haven't heard from them yet. I am thrilled about the quick and courteous response that Miranda Goodby has shown me, so I am happy to nominate her. Thank You

I had a question for Green and Blacks concerning the nutritional values of the product, Jane's response was very professional and most helpful 10 out of 10!

Miranda Goodby and Claire Blakey have provided me with prompt replies to my very insignificant queries and have really impressed me and heightened my interest in the Potteries. Well done to this excellent service which is suffused with real pride and enthusiasm in what they do. Thank you!

Hi, I would really like you to consider all the staff at Abbotts House. My sister, Joan Brown, lives there. She has that terrible illness Altzheimers. All the staff, that we have seen on visiting her, are wonderful with her. Nobody ever knows when my husband and I are going to visit, as we go when we can make it. Every time we go though, Joan always looks clean and well cared for. Her hair is always clean and 'set'. I think Eve does that. Her nails are often painted too. She actually looks really happy to be living there. She always has a lovely smile on her face, and we often see the carers giving her a hug. A couple of months ago, she and another resident was taken to see a show at the Regent Theatre in Hanley. I think Jane and another carer took them. Apparently Joan had a wonderful time. She was given a signed programme that she carried with her everywhere for a time. She also went to a party at the home close by, and again she had a good time. My nephew Steven,(Joan's son), my sister Barbara and my husband and I, are truly indebted to these wonderful people that help to make Joan and the other residents comfortable and loved. Please pick them to receive a WOW Award. They truly deserve it. Kind regards, Carole Cartlidge

I had some cine files transferred to DVD. The service was exemplary - fast, efficient, I was kept up to date with progress - and the DVD came with a personalised case with stills extracted from the video -getaways approx a nice surprise and was a real WOW for me

An expression of thanks to members of the Trading Standards Investigations Team who assisted members of the Wales Scambusters Investigation Team with a raid at premises in Stoke on Trent and the recovery of evidence. The assistance with information and intelligence that was shared greatly assisted my team prior to the raid. Special thanks to Mark Wilson and Keith Simpson for their help.

Friendly and professional; my request was dealt with in an exemplary manner.

Thank you Kelly for your quick response to my enquiry, if only everyone was like you!! Thanks again

Thanks Helen for the excellent service.It is so nice to know that there are some good suppliers of service out there and I will certainly recommend Safe-Move, who are what they are solely due to the people who work there. Neil

Hi I just wanted to make you aware of the great service I have just been given by Joe Nicholas in your mapping team/department. I was given great help and advised exactly of the details I wanted, Joe even went beyond what was asked/required to be sure I had everything I required to be able to move forward. So please please pass on my utmost thanks for his great service and please pass this feedback to his manager/manageress so that he can be appreciated for his efforts. What a great customer manner too. I wish I had to deal with people like Joe more often. Kind Regards and thanks again Matthew Burnett

They picked up my complaint about one of their products really well and send me a refund and a great letter. This repaired my trust in their products and even feel more tempted to stick to their fantastic chocolate. The letter I received was written in a very nice way which is hard to find these days. They also contributed with information for a project I assist with in a school in Hackney, all about chocolate. Wow I was surprised by their excellent customer service and feel this year they deserve the award!!!!

My nomination is for Amir Azizpour from Evermedia.  Thank you Amir for all your fantastic work, we shall be grateful to you forever.  

I wanted to inform you of the exceptional and professional hospitality and customer service I had the pleasure to recieve on a recent visit to Fenton Children's Centre. Whilst awaiting my appointment, I observed the same welcoming, helpful and professional manner being extended to a number of parents entering the centre. I think it is important that such professionalism and courtesy is appreciated and I would like this individual to be recognised. Thank You

I just wanted to say a HUGE thank you to Laura Bowyer and Nazia Malik for remembering my birthday. I just loved the birthday card and the even more special box of beautiful Green & Black’s chocolate! When Green & Blacks took you on to help with customer care, they could not have chosen two more caring and considerate people. You have an incredible ability to reach out and make people feel very, very special. And you did that for me today. Thank you.

I wrote an email to your customer care departmkent asking for some nutritional information of your products. A received a very good, professional response from Jane, most helpful 10 out of 10!

They are fantastic and supportive. Also they looked after me and my children when i was really really down.

Assistant Registrar, Kirkliston Registry Office: This woman is a star. My partner and I had a civil partnership ceremony at the Kirkliston Registry Office and Sandra took the ceremony. From the word go, she helped us feel informed and involved throughout the whole process. She made us both feel supported and she most definitely helps give it a personal touch. The day of the ceremony was given a very special sparkle by Sandra. She went over and beyond the normal duties of a registrar I am sure. It's the little things that really matter and for that, we both really appreciated the attention to detail she gave. She was dressed up for the occasion which was lovely for us. She had added a CD player with a remote control so that our guests could make sure the music was played according to our wishes. She couldn't have made us feel more at ease which was great for us given the nerves were most certainly jangling. After the ceremony she had supplied a bottle of bubbly and some glasses. I just can't express how much this exceeded my expectations of Council services. Finally, and I know this sounds daft, but she provided a fountain pen for the signing of the register. Her handwriting was impeccable. It's a small thing, but it means our certificate looks gorgeous. It's all these little things that count towards customer service that really does stand head and shoulders above anything else I have experienced. She should be commended for the genuine effort she put into our day and we both were delighted at how it all went. If you are looking for service that makes people go "Wow" then undoubtedly Sandra has stepped up to the mark and exceeded it. I'm just so glad our day was made all the better by Sandra's wonderful customer service. Thank you!!

Rachel went over and above her duties when dealing with my mother, Betty, who had been in hospital for a few months and had to leave her home in St Dominics Court, to go in to a Residential Home due to the level of care she needs. Rachel thought about my mothers needs and found the best place for her to go. I would like you to nominate her for a wow award. she really did a good job, even though she said ''I am only doing my job'' THANKS AGAIN FOR MY MUM AND THE REST OF THE FAMILY

The service was absolutely first class. Ileft them with the briefest of briefs and they delivered beyond my wildest expectations. You could ask them to go to the moon for you and they'll do it. Bravo

She'll go to any lengths to help you out. E.g. she'll listen to your personal problems as well as help out with social and housing needs. She's extremely friendly and hard working. She's always smiling and polite and very helpful.

Amir could not have given better service and was a pleasure to deal with.   Susan Benjamin

I am sorry I do not know the names of the individuals involved but I wanted to say a big thank you to the employees who acted so promptly when I telephoned about a large amount of leaves clogging up a pavement and gutters. I explained the the area in question included a corner and pavement right outside the property of an infirm elderly gentleman. The "carpet" of leaves made for quite slippy walking for the gentleman concerned and for my parents and other residents of the street. The (Australian?) female employee who answered the phone was very helpful and sympathetic and said she would pass on the details right away. We were extremely pleased to see that a team was there within a few hours and took great care in diligently removing the leaves - everyone went above and beyond the call of duty. So please pass on our thanks, it really does make a difference to people to be able to walk without worrying about falling - and it also helps the gutters and drains not to become blocked.

For the quick and accurate response to my illustrations and factsheets at short notice.

I found this Company on the internet on the 3rd November 2009.  I required a cine film to be converted to a DVD.   My film is approximately 30 years old and I was a bit doubtful it would convert. After speaking to Amir he confirmed that everything would be done to get the best possible copy and that they would keep me informed of every step. WALLA - I received my DVD today (14th November 2009) and I am pleased with the quality of it, considering its age.  I was quoted £89 on the telephone but the actual cost was only £59. I cannot praise this Company highly enough for their speed and service in delivering my order and not to mention Amir who explained in detail the pros and cons. To me this Company has definitely got the WOW factor.    

Have to say 'WOW' for 1st class service from Michael. I rang up at 4.45pm to request a quote, and didn't expect to receive it until tomorrow, but he sent it straight away, added all the relevant forms to the email, and everything was correct! I say this because so many product providers get things wrong today, leaving us frustrated and wasting time and money putting their errors right. Really excellent service from Michael.