News & Blog

The simple ‘rediscovered’ art of recognising and thanking someone for a job well done lies behind a remarkable rise in customer satisfaction (C-sat) scores achieved by contracted staff working across Thames Water’s compulsory metering programme. The results followed the adoption ...
Read More
You may never have heard of Herb Kelleher, who passed away in January this year aged 87, but you will most definitely have been on the receiving end of a service phenomenon instigated by Kelleher. Kelleher was the co-founder and ...
Read More
Metro Bank came top of the charts in an independent survey conducted by the Competition and Markets Authority (CMA). This followed a regulatory inquiry into the banking sector. CMA posed the classic Net Promoter Score question, how likely are you ...
Read More
If all you ever ask for are complaints, then all you will ever get are complaints! Every quality system in the world demands that customers are provided with a mechanism for providing feedback. Unfortunately, the minimum is a "Complaints System" ...
Read More
When easyJet had to switch planes because of a technical issue, one of their passengers was thrown off. Switching from an A320 to a smaller plane meant that easyJet flight 6149 from Bristol to Geneva was overbooked by one passenger ...
Read More
OFFICES

Head Office

The WOW! Awards

Business & Technology Centre
Bessemer Drive
Stevenage
Herts SG1 2DX
UNITED KINGDOM

Tel: +44 (0)1438 310191

Australia

Website: www.thewowawards.com.au

United States of America

Website: www.thewowawards.com
Email: info@thewowawards.com

INTRODUCTION VIDEO
© 2019 The WOW! Awards for Outstanding Customer Service
® The WOW! Awards is a registered trade mark of The WOW Awards Limited
Registered in England 03447587