Customer Service Books and Audio CDs

Price: £12.99 + £2.00 P&P (No VAT)

A fab compilation of some of the greatest nominations so far. Plus some other great customer service insights!

Price: £17.50 + £2.99 P&P

Find out how you can differentiate yourself and your business from everyone else.

Price: £17.50 + £2.99 P&P

Derek takes you through this presentation and explains how to get the right people for your business and how you can motivate them to do great things.

Price: £17.50 + £2.99 P&P (No VAT)

This exclusive audio book is a recording of Derek Williams delivering a presentation to an audience of 100 entrepreneurs, all keen to learn the best-kept secret in boosting business in today's economy.

Price: £75.00 + £2.99 P&P (No VAT)

This workbook, only available from us, reports on Derek Williams' investigations into what constitutes great service and how it can be brought to an organisation.

Price: £17.50 + £2.99 P&P

Another exclusive audio book from Derek Williams, revealing ten steps you can take to delight your customers and increase your profitability.

Price: £12.25 + £2.99 P&P (No VAT)

Derek Williams is a family man, a business man and, of course, a sportsman. Derek is also an inspirationalist. These stories have been used to help thousands of children and adults do things that they never believed were possible. Derek's greatest wish is that you too will use these stories. Share them with your family and with your friends. And, most of all, take them into your own heart.