The WOW Awards

The only customer service awards to be chosen by you

The WOW! Awards

Using WOW

Customer Service

LATEST NEWS

Networking Event - 29 February 2008 - The Papageno Restaurant

A great experience!

If you joined us at this Networking Event then you know how fabulous this event was.

National Customer Services Awards

Please remember that the closing date for entries to the 2008 National Customer Service Awards is the end of May. And so if you want to be nominated for The WOW! Awards in time to be a finalist for 2008, then we must receive that nomination by the 14th of May - at the very latest.

UPCOMING EVENTS

Events of Interest

01 December 2008
Events we feel may be of interest to our friends and clients

The WOW Awards for outstanding customer service

Articles

Allied Irish Bank

Attached to the champagne was a simple note that said, "Have a great holiday!" From Allied Irish Bank.

I am proud to be a Londoner.

Just 20 hours later I was in London again. I travelled on the Underground between King's Cross and Russell Square just shortly before it was bombed.

Press one if you have your credit card handy.

I asked Anna where she was based. And she explained that she was working at a call centre in India. Little wonder then that she did not appreciate that for me to travel to my father's branch is a journey of about 75 miles and would take approximately 2 hours each way!

Alan sugar impressed me.

Alan gave each of the eliminated competitors his business card and said to them, "If ever you call me, I will take your call".

WOW!

Forget satisfaction and loyalty! What I really learnt on a trip to Disney World.

It also started to raise questions in my mind about customer service and customer satisfaction and customer loyalty. Maybe we should stop thinking about satisfaction and loyalty. Maybe we should just concentrate on making people happy.

Trust

Clearly Peter and the person at the body shop had had some disagreement. And, as a result, Peter had lied to the customer.

Times Square

When I got back home and checked my hotel bill I felt that I had been over charged on a particular item. It wasn't that the item was wrong it was simply that I felt I had been charged too much.

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Some of Derek Williams's Customer Service articles appear on the following Ezine sites, which include [EzineArticles.com] and [www.ideamarketers.co.uk]

The WOW! Awards® is a registered Licensed Trade Mark of The WOW Awards Limited and may only be used under licence from The WOW Awards Limited. Find out more about [using The WOW! Awards®] .

The WOW Awards

The only customer service awards to be chosen by you