Burger King service is 100% nuts, even if their Impossible Whopper isn’t!

Burger King service is 100% nuts, even if their Impossible Whopper isn’t! I do my best to defend so many commercial decisions, but I cannot defend Burger King for grilling their vegan burger, the Impossible Whopper, on the same grill that they use for meat products. In a society that is becoming increasingly passionate about food choices and is forever on the lookout to claim compensation from the big corporations, this was 100% nuts. Totally stupid! A class action is…

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How much money do we waste on reward?

How much money do we waste on reward? Napoleon said it best… “My men will die for a ribbon but I cannot get them to die for money!” Derek Williams – Chief Executive of The WOW! Awards shares his thoughts. Peter Merrett, founder of The House of Wonderful, sent these pictures of his son Zachary. Zac received an Honour Badge and Certificate for being Student of the Week at St Joseph’s School. Peter tells me, “I wish I could have…

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Utility companies profit from the power of ‘Thank You’

Utility companies profit from the power of ‘Thank You’ The simple ‘rediscovered’ art of recognising and thanking someone for a job well done lies behind a remarkable rise in customer satisfaction (C-sat) scores achieved by contracted staff working across Thames Water’s compulsory metering programme. The results followed the adoption in 2017 of The WOW! Awards independent Customer Service Awards scheme by Thames Water’s contract partner, Morrison Utility Services. The initiative was a key factor in Thames’ recent decision to renew its metering contract with…

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