Utility companies profit from the power of ‘Thank You’ The simple ‘rediscovered’ art of recognising and thanking someone for a job well done lies behind a remarkable rise in customer satisfaction (C-sat) scores achieved by contracted staff working across Thames Water’s compulsory metering programme. The results followed the adoption in 2017 of The WOW! Awards independent Customer Service Awards scheme by Thames Water’s contract partner, Morrison Utility Services. The initiative was a key factor in Thames’ recent decision to renew its metering contract with…
How can we help you today? Lots of questions? Yes it can be daunting but it’s about knowing where to start… There may be something to help you in the list below:- If you require any additional information, please let us know so we can help you on your employee recognition journey. You can send us a request via the contact form or you can find our details at the bottom of the page.